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I’m Shay Bradham — an L&D specialist and instructional designer who creates training and coaching programs that help people grow, perform, and succeed. With a background in customer service, adult learning, and organizational development, I blend strategy, tech, and heart to make learning truly impactful.
Where Learning Meets Leadership: Training and Coaching That Make a Difference
I’m a Learning & Development professional with a passion for creating meaningful learning experiences that help people grow with confidence and clarity.
With certifications in Organizational Learning & Development and Instructional Design for Adult Learners, I specialize in designing training programs that actually make a difference. Whether it’s new hire onboarding, skills-based development, or ongoing education, I believe learning should be engaging, empowering, and practical.
In addition to instructional design, I also develop and implement quality assurance and coaching programs for customer service teams. I’ve worked closely with contact center teams to improve performance, boost customer satisfaction, and support employee success through thoughtful feedback and one-on-one coaching.
I bring a unique blend of teaching skill, tech-savviness, and frontline experience to everything I do — with a focus on helping both people and organizations thrive. If you’re looking for someone who can turn training and coaching into a strategic advantage, you’re in the right place.
With certifications in Organizational Learning & Development and Instructional Design for Adult Learners, I specialize in designing training programs that actually make a difference. Whether it’s new hire onboarding, skills-based development, or ongoing education, I believe learning should be engaging, empowering, and practical.
In addition to instructional design, I also develop and implement quality assurance and coaching programs for customer service teams. I’ve worked closely with contact center teams to improve performance, boost customer satisfaction, and support employee success through thoughtful feedback and one-on-one coaching.
I bring a unique blend of teaching skill, tech-savviness, and frontline experience to everything I do — with a focus on helping both people and organizations thrive. If you’re looking for someone who can turn training and coaching into a strategic advantage, you’re in the right place.
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